Return Policy

- All our products come with a 12 month warranty. Full details are noted in our terms and conditions for returns here.

- Fewer than 1% of all our company shipped products are subject to any warranty or quality issue.

- In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in company we will either repair the item, or offer full credit towards ordering a replacement.

- If you experience any problem with a product bought from website, contact us first and we will do our best to advise you. Any returns must be - discussed with company Customer Support in advance, and authorized so they are sent with the correct paperwork.

- In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the company warehouse in United States are payable by you, and cannot be compensated by company.

- Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

 


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